Return & Exchange Policy

We want you to love your Crème piece. Because each item is made in small batches or customized to order, we offer store credit only on eligible returns.

Return Eligibility

  • Request must be submitted within 7 days of delivery
  • Item must be unused, undamaged, and in original packaging
  • Returns are issued as store credit with no expiration
  • Items not meeting these requirements may be returned to you at your cost

Items Not Eligible for Return

  • Customized, engraved, or resized pieces
  • Final sale or discounted items
  • Items showing any signs of wear or damage
  • Returns sent without a Return Authorization Number (RA#)
  • Shipping fees and return shipping costs (non-refundable)

How to Start a Return

Email us at hello@cremejewelry.co with your order number to request a Return Authorization Number (RA#).

After receiving RA#, include in your return:

  • The item securely packaged
  • A printed copy of your RA# email with your name, phone, and address

Recommended Shipping Methods:

  • Taiwan: Chunghwa Post Registered Mail or 7-11 Store-to-Store
  • USA: USPS, FedEx, or DHL with tracking and insurance

Return items must arrive within:
7 days (Taiwan)
10 days (International)

Mark international returns as “Returned Merchandise” to avoid customs charges. Any duties or fees are the customer’s responsibility.

Gift Returns

Gifts can be exchanged for store credit of equal value within 7 days of receipt. Shipping, tax, and price differences are the responsibility of the recipient.

Processing & Store Credit

Returns are processed within 5 business days of receipt. If approved, store credit will be issued via email. Credit does not expire and can be used anytime.

Why Store Credit Only?

As a small independent studio, we produce in limited batches to maintain quality and reduce waste. This model allows us to keep prices fair and quality high without building in mass-return overhead. Thank you for supporting slow, thoughtful design.

Still have questions? Email us at hello@cremejewelry.co or click the chat icon to reach us.